Shipping policy

Shipping Policy

Flex Security ships to addresses in the United States (all 50 states). We do not ship to P.O. boxes for heavy or oversized items.

Processing time

In-stock orders are processed in 1 to 2 business days (Monday to Friday, excluding holidays). Orders ship from U.S. warehouses in El Paso and San Antonio, Texas, and Miami, Florida. You will receive a tracking number by email when your order ships.

Shipping rates

• Free standard shipping on orders of $199 or more (contiguous U.S.).
• Orders under $199 are charged by package weight at checkout: up to 5 lb $9.99, 5 to 20 lb $16.99, 20 to 50 lb $34.99, over 50 lb $69.99.
• Estimated transit time is 3 to 5 business days for most packages and 5 to 8 business days for heavy items.

Large, heavy and freight items

Racks, cabinets, cable reels, batteries, towers and other oversized items may ship by freight. For these items, or for orders shipping to Alaska, Hawaii or U.S. territories, we may contact you to confirm a freight quote before shipping. If you do not accept the quote, we will cancel and fully refund the order.

Request a Quote items

Products marked "Request a Quote" are priced and shipped per project. Contact us and we will send a written quote that includes shipping.

Delivery issues

Please inspect your package on delivery and report visible damage within 5 days, with photos, to support@flex-security.com or (855) 898-5003. If a tracking number shows delivered but you did not receive it, contact us within 5 days so we can open a claim with the carrier.

Sales tax

Sales tax is calculated at checkout where required by law. Business customers with a valid resale or exemption certificate can contact us before ordering.